As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the purchase price. All you need to do is notify us within 48 hours of the receipt of you FTD order. We ask that you contact us by phone or come in person. Thank You.